Facilities
Shopmobility
Shopmobility is open for scooter and wheelchair hire 10.00am – 3pm, Monday – Thursday. To pre book the service or for further information, please call them directly on 01733 313133. You can find Shopmobility on the 11th floor of our Green car park.
Free Wi-Fi
Enjoy free Wi-Fi at Queensgate. Just select The Cloud from the network list in your phone, laptop or tablet settings, and follow the simple on-screen instructions to register. Then you’re free to browse the web as you browse all of our fantastic stores!
We recommend downloading the free Fastconnect app for a seamless, uninterrupted connection. It’s available for both iOS and Android devices through the following links:
Download Fastconnect for iPhone here
Download Fastconnect for Android here
Electric Car Charging
There are eighteen electric vehicle (EV) car charging points, located in the Green, Blue and Yellow car parks. The charging stations are free to use. Designed to be easy to use, the charging points allow green-minded shoppers to plug their vehicles in to recharge, leaving them free to shop.
Simply enter the car park as normal and park in one of the dedicated EV charging bays, which can be found on level three, Green; Level 1, Blue and Level 2, Yellow.
Plug your car into one of the available chargers, type 2 socket European Standard 7 pins – each outlet is single phase 32A fast charging, and follow the instructions given, activating the charge from the Evolt Multipoint terminal.
Once ready to leave the shopping centre, shoppers just pay for their parking and disconnect from the terminal
Lost Property
If you lose something when you’re at Queensgate, contact our Management Office which keeps details of lost and found items.
Contact the stores you visited too, as some of them also hold lost property.
You can contact our Management Office by phone on 01733 311666 (then press option 2) or by email at customerservice@queensgatecm.co.uk
You can normally only claim items during office hours. We only hold the items we find for six weeks, and perishable items are kept for one day.
If you lose your bank or credit cards, first contact your bank to the cancel cards, then let the police know.
Kiddy Cars
A fun way to keep the kids entertained as you shop at Queensgate Shopping Centre. Choose a car from our selection of custom green, orange and grey models, located on the Upper Mall by the Green car park, Lower Mall by Superdrug and in the East Square on the lower mall by Krispy Kreme.
Kiddy Cars are priced at £5 for 1 hour or £9 for full day
All bookings are made via the Kiddy Cars app and each hire requires a £15 deposit which will be paid back to you one the hire period has ended. The holding fee will be lost if the car is not returned.
Its easy to book a car, simply download the ‘Kiddy Cars’ app and follow the on-screen instructions.
The cars can be used during centre opening hours only. The cars will be unable to release outside of these times. If the car is not returned by the cut off time of 8pm the deposit will be lost.
Toilet Locations
- Car Park Level 1
- Bus Station
Disabled toilets are available in the locations below;
- Level 1 Toilets
- Shopmobility
- Changing Places toilet can be located in the Level 11 Lift Lobby for the Green car park
If you have any questions regarding our facilities please call 01733 313133.
Baby Change
Facilities are located at:
- Car Park Level 1
- Boots